Author Archives: Brandcasters

I just spent a weekend assisting at the Montreal Forum. For those of you unfamiliar, the Landmark Forum is, in my experience, the most powerful personal transformation program available. In just three days, I saw dozens of people completely change their lives; reconnect with estranged loved ones, drop fear, judgment, bitterness and resignation, and rejoin the human race in ways that exploded with compassion and joy and possibility. One of the discussions during the Forum …
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I seldom post mid-week, but it’s a snowy day and all my plans have been postponed. Plus it suddenly occurred to me that this is the perfect place to work out the language I use to express what I do. You can probably relate to this. Sometimes, I’ll get a great idea that I’m sure will be useful in a future context; a speech, a book, a training, etc. But, I don’t know where to …
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One of the exercises I use in my programs is having the group divide into two halves, and then having each half line up facing the other. Each person stands face to face with someone, only inches away, and they look into each others’ eyes. The instruction is to simply gaze. Don’t add anything to the experience. Yet, invariably, people smile, giggle, fidget, break eye contact, squint, make faces, and all sorts of other strategies …
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I’ve been preparing a presentation for one of my clients over the last couple days. Usually, I’m speaking to a sales team or a group of customer service reps or an association of individuals who all do the same job. In this case, I’m speaking with the entire staff of multiple offices, so the individuals do a wide variety of jobs. The substance of my talk is on attaining greater peace and achievement using the …
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My sister manages about 35 people in the benefits division of a large Long Island hospital. She’s responsible for producing certain results in her division. For example, each customer service rep needs to field x number of calls, resove x number of disputes, and route x number of those calls to a survey after resolving the issue at hand. Some people do the job, some don’t. Some are consistent stars, others consistent slackers. The stars …
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