Teamwork
My sister manages about 35 people in the benefits division of a large Long Island hospital. She’s responsible for producing certain results in her division. For example, each customer service rep needs to field x number of calls, resove x number of disputes, and route x number of those calls to a survey after resolving the issue at hand. Some people do the job, some don’t. Some are consistent stars, others consistent slackers. The stars …
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